Shipping Policy

1.1 This Shipping Policy (the “Policy”) sets out the terms on which Prife International EU sp. z o.o., a company registered in Poland (the “Seller”, “we” or “us”), processes, dispatches and delivers orders placed through the website www.prifestore.eu (the “Webstore”).
1.2 This Policy applies to all orders placed by consumers and, where applicable, by business customers (each, the “Customer”). Orders are predominantly placed by consumers.
1.3 This Policy forms part of, and should be read together with, our Terms and Conditions, Returns & Exchange Policy, Privacy Policy and Complaints Policy.
1.4 Nothing in this Policy limits or excludes any mandatory rights that a Customer who is a consumer has under applicable European Union or Polish law.

2.1 Orders are dispatched from our premises in Warsaw, Poland.

2.2 Enquiries relating to shipping may be directed to us as follows:

• Email: eu.support@prifeintl.biz
• Telephone: +48 662 000 752
• Customer service hours: Monday to Friday, 11:00 to 17:00

3.1 We deliver to all member states of the European Union. Overseas territories of member states are excluded.

3.2 We do not deliver to destinations outside the European Union.

3.3 Orders are delivered to the address provided by the Customer. Delivery to a pickup point is available only where the Customer has requested it.

• InPost is used for deliveries within Poland;
• UPS is used for deliveries to other member states of the European Union; and
• DPD may be used from time to time.

5.1 The estimated processing and delivery times are as follows:

5.2 “Business days” means Monday to Friday, excluding public holidays. Orders are not dispatched on weekends or public holidays, and same-day dispatch is not offered.

5.3 Delivery times are calculated from the date of dispatch and not from the date on which the order is placed.

5.4 During periods of high demand, including but not limited to Black Friday and the Christmas season, processing and delivery may take longer than the estimates stated above.

5.5 All delivery times are estimates only and do not constitute a guarantee of delivery by a particular date.

6.1 Shipping is provided free of charge for orders with a value above 1,500 PLN net.

6.2 For orders below that value, shipping charges are calculated by reference to the weight and dimensions of the parcel in accordance with the rates below. The applicable charge is displayed at checkout prior to payment.

[DUMMY RATES – to be replaced with final carrier rates]

6.3 Additional surcharges may apply to deliveries to islands and remote areas. Any such surcharge will be displayed at checkout before the Customer completes the order.

7.1 Prices displayed in the Webstore are net prices. Value added tax (“VAT”) is added at checkout.
7.2 Where an order is placed by a business customer established in a member state of the European Union other than Poland, only the net price is charged.
7.3 As all deliveries are made within the European Union, no customs duties, import charges or clearance fees are payable by the Customer.

8.1 Upon dispatch of the order, the Customer will receive a tracking link by email, enabling the Customer to follow the progress of the delivery.

9.1 A Customer wishing to cancel an order or to correct the delivery address must notify the Seller within one (1) hour of placing the order.

9.2 After that period, the Seller cannot guarantee that the order or address can be amended or cancelled, as the order may already be in processing.

9.3 This clause does not affect the Customer’s statutory right of withdrawal, which is described in the Returns & Exchange Policy.

10.1 The signature of the recipient is required upon delivery.

10.2 Parcels will not be left with neighbours or in any other place unless the recipient has given instructions to that effect.

10.3 The Customer is advised to inspect the parcel for visible damage at the time of delivery and to record any such damage with the courier before signing.

11.1 The Customer is responsible for providing accurate and complete delivery details.

11.2 Where a delivery cannot be completed because the address provided is incorrect or incomplete, the Customer shall bear the additional costs of any further delivery.

12.1 Where the recipient is not available, the carrier will make two (2) delivery attempts. If both attempts are unsuccessful, the parcel will be returned to the Seller.
12.2 Upon receipt of the returned parcel, the Seller will contact the Customer, who may elect either:
• to have the order shipped again, in which case shipping charges will apply again; or
• to cancel the order, in which case the Seller will refund the amount paid less the shipping costs incurred.

13.1 Where a parcel is delayed beyond the estimated delivery time, the Seller will contact the carrier to obtain a status update and will inform the Customer of the status and the reason for the delay.

13.2 Where a parcel is reported as lost, the Seller will open an investigation with the carrier. The carrier has up to fourteen (14) business days to investigate and confirm whether the parcel has been lost.

13.3 Where the carrier confirms that the parcel has been lost, the Seller will arrange for a replacement shipment of the same order.

14.1 The Customer must notify the Seller of any damaged or incorrect items by email to eu.support@prifeintl.biz within seventy-two (72) hours of delivery.

14.2 The notification must be accompanied by photographs or video recordings showing the item, its packaging and the damage or discrepancy.

14.3 This clause is without prejudice to the Customer’s statutory rights under applicable European Union and Polish law, including those relating to goods that are not in conformity with the contract.

15.1 The Seller is responsible for the goods until they are delivered to the Customer. Risk of loss of or damage to the goods passes to the Customer when the Customer, or a third party indicated by the Customer other than the carrier, acquires physical possession of the goods.

16.1 Optional shipping insurance is available at the Customer’s request. Details and pricing are available on enquiry. [To be confirmed]

17.1 The terms governing returns, including return shipping costs, return labels, the return address and applicable deadlines, are set out in the Returns & Exchange Policy.

18.1 Complaints relating to shipping or delivery will be handled in accordance with our Complaints Policy.

19.1 This Policy and any dispute arising out of or in connection with it are governed by European Union law and the laws of the Republic of Poland, without prejudice to any mandatory consumer protection provisions applicable to the Customer.

20.1 The Seller may amend this Policy from time to time. The version published on the Webstore at the time an order is placed shall apply to that order.

21.1 Any questions regarding this Policy may be addressed to eu.support@prifeintl.biz or +48 662 000 752, Monday to Friday, 11:00 to 17:00.