{"id":1012,"date":"2026-08-29T16:07:55","date_gmt":"2026-08-29T16:07:55","guid":{"rendered":"https:\/\/prifestore.eu\/?page_id=1012"},"modified":"2026-08-29T16:23:19","modified_gmt":"2026-08-29T16:23:19","slug":"complaint-handling-policy","status":"publish","type":"page","link":"https:\/\/prifestore.eu\/pl\/complaint-handling-policy\/","title":{"rendered":"Complaint Handling Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1012\" class=\"elementor elementor-1012\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ce7ccc e-con-full e-flex e-con e-parent\" data-id=\"4ce7ccc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f8e8dc5 e-flex e-con-boxed e-con e-child\" data-id=\"f8e8dc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0c7fc2b e-con-full e-flex e-con e-child\" data-id=\"0c7fc2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c072c1e elementor-widget elementor-widget-heading\" data-id=\"c072c1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/prife-europe-home.dc.html\">Strona g\u0142\u00f3wna<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1125fea elementor-widget elementor-widget-heading\" data-id=\"1125fea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">\/<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-468f5e5 elementor-widget elementor-widget-heading\" data-id=\"468f5e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Complaint Handling Policy<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be457b4 e-con-full e-flex e-con e-child\" data-id=\"be457b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c62b805 elementor-widget elementor-widget-heading\" data-id=\"c62b805\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Complaint<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-362d31d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"362d31d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPrife International EU sp. z o.o. Warsaw Towers, Level 6, Ulica Sienna 39, 00-121 Warsaw, Poland NIP: 5252912766 \u00b7 KRS: 0000978209 \u00b7 REGON: 522365393 Last updated: 28 August 2026\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8da30eb e-flex e-con-boxed e-con e-parent\" data-id=\"8da30eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21f5ed1 elementor-widget elementor-widget-ppw_policy_toc_snippet\" data-id=\"21f5ed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ppw_policy_toc_snippet.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"ppw-toc-widget ppw-sidebar-left ppw-stack-tablet\"\r\n\t\t\t\t\t\tdata-smooth-scroll=\"yes\"\r\n\t\t\t\t\t\tdata-update-hash=\"yes\"\r\n\t\t\t\t\t\tdata-scroll-spy=\"yes\">\r\n\r\n\t\t\t\t\t\t<div class=\"ppw-content\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-21f5ed1-1-purpose-and-scope\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">1. Purpose and Scope<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">This Complaint Handling Policy (&#8220;Policy&#8221;) describes how Prife International EU sp. z o.o. (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;the Company&#8221;) receives, processes, and resolves complaints (&#8220;reklamacje&#8221;) submitted by customers (&#8220;Consumers&#8221;) who purchase wellness devices (&#8220;Products&#8221;) through our webstore at prifestore.eu, for delivery within the European Union.<\/span><\/p><p><span style=\"font-weight: 400\">This Policy applies to all Products purchased directly through our webstore by Consumers.<\/span><\/p><p><span style=\"font-weight: 400\">This Policy does not replace, and should be read together with, our separate <\/span><b>Terms and Conditions<\/b><span style=\"font-weight: 400\">, <\/span><b>Right of Withdrawal \/ Returns Policy<\/b><span style=\"font-weight: 400\">, and <\/span><b>Polityka prywatno\u015bci<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-21f5ed1-2-legal-basis\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">2. Legal Basis<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Complaint handling is governed primarily by:<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The Polish <\/span><b>Act of 30 May 2014 on Consumer Rights<\/b><span style=\"font-weight: 400\"> (<\/span><i><span style=\"font-weight: 400\">Ustawa o prawach konsumenta<\/span><\/i><span style=\"font-weight: 400\">), implementing Directive 2011\/83\/EU on consumer rights;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The Polish <\/span><b>Civil Code<\/b><span style=\"font-weight: 400\"> (<\/span><i><span style=\"font-weight: 400\">Kodeks cywilny<\/span><\/i><span style=\"font-weight: 400\">), Articles 556\u2013576\u2074, on statutory warranty for defects (<\/span><i><span style=\"font-weight: 400\">r\u0119kojmia<\/span><\/i><span style=\"font-weight: 400\">);<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Regulation (EU) 2019\/771 on contracts for the sale of goods, as implemented into Polish law;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Directive 2013\/11\/EU on alternative dispute resolution for consumer disputes;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">For cross-border EU purchases, the consumer protection rules of the Consumer&#8217;s country of residence apply in addition, where these are more favourable to the Consumer under mandatory local law.<\/span><\/li><\/ul><p><span style=\"font-weight: 400\">Nothing in this Policy limits any statutory right a Consumer has under the mandatory law of their country of habitual residence.<\/span><\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-21f5ed1-3-who-may-file-a-complaint\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">3. Who May File a Complaint<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">A complaint may be filed by any Consumer who purchased a Product through our webstore.<\/span><\/p><p><span style=\"font-weight: 400\">&#8220;Consumer&#8221; means a natural person who purchases a Product for purposes not directly related to their business or professional activity, as defined under Polish and EU consumer law.<\/span><\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-21f5ed1-4-how-to-submit-a-complaint\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">4. How to Submit a Complaint<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Complaints can be submitted through any of the following channels:<\/span><\/p><table><tbody><tr><td><p><b>Channel<\/b><\/p><\/td><td><p><b>Details<\/b><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400\">Email (product complaints &amp; warranty)<\/span><\/p><\/td><td><p><span style=\"font-weight: 400\">eu.replacement@prifeintl.biz<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400\">Email (general customer support)<\/span><\/p><\/td><td><p><span style=\"font-weight: 400\">eu.support@prifeintl.biz<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400\">Post<\/span><\/p><\/td><td><p><span style=\"font-weight: 400\">Prife International EU sp. z o.o., Warsaw Towers, Level 6, Ulica Sienna 39, 00-121 Warsaw, Poland<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400\">Phone (for guidance only; written confirmation required)<\/span><\/p><\/td><td><p><span style=\"font-weight: 400\">+48 662 000 752<\/span><\/p><\/td><\/tr><\/tbody><\/table><p><b>Information to include<\/b><span style=\"font-weight: 400\">, to help us process the complaint without delay:<\/span><\/p><ol><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Full name and contact details (email, phone, delivery address);<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Order number \/ proof of purchase (invoice or confirmation email);<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Product name and, if applicable, batch\/serial number;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Description of the defect, non-conformity, or issue, including when it was first noticed;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Photos or video, where the issue is visible (e.g. physical damage, malfunction);<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The remedy requested (repair, replacement, price reduction, or contract withdrawal), where the Consumer has a preference.<\/span><\/li><\/ol><p><span style=\"font-weight: 400\">A complaint does not need to follow any specific form or use the word &#8220;complaint&#8221; \u2014 any communication expressing dissatisfaction with a Product or with the conduct of a Distributor will be treated as a complaint under this Policy.<\/span><\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-21f5ed1-5-complaint-handling-procedure\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">5. Complaint Handling Procedure<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<ol><li style=\"font-weight: 400\"><b>Acknowledgement<\/b><span style=\"font-weight: 400\"> \u2014 We confirm receipt of the complaint within <\/span><b>2 business days<\/b><span style=\"font-weight: 400\">, by email, including a reference number.<\/span><\/li><li style=\"font-weight: 400\"><b>Assessment<\/b><span style=\"font-weight: 400\"> \u2014 Our team reviews the complaint, which may include requesting the Product back for inspection at our cost (we will provide a prepaid return label or reimburse reasonable shipping costs).<\/span><\/li><li style=\"font-weight: 400\"><b>Decision and response<\/b><span style=\"font-weight: 400\"> \u2014 We respond to the Consumer with our decision <\/span><b>within 14 calendar days<\/b><span style=\"font-weight: 400\"> of receiving the complaint. Under Polish law, if we fail to respond within 14 calendar days to a complaint based on statutory warranty (<\/span><i><span style=\"font-weight: 400\">r\u0119kojmia<\/span><\/i><span style=\"font-weight: 400\">), the complaint is deemed accepted.<\/span><\/li><li style=\"font-weight: 400\"><b>Resolution<\/b><span style=\"font-weight: 400\"> \u2014 Where the complaint is accepted, we implement the agreed remedy (see Section 6) within a reasonable time, and in any event without undue delay and without significant inconvenience to the Consumer.<\/span><\/li><li style=\"font-weight: 400\"><b>Reasoned refusal<\/b><span style=\"font-weight: 400\"> \u2014 Where we do not accept a complaint, we provide the Consumer with a clear, written explanation and information on further options (see Section 9).<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-21f5ed1-6-remedies-available\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">6. Remedies Available<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<h5><span style=\"color: #000000\"><b>6.1 Statutory Warranty for Defects (R\u0119kojmia)<\/b><\/span><\/h5><p><span style=\"font-weight: 400\">Products are covered by the statutory warranty for physical and legal defects for <\/span><b>2 years<\/b><span style=\"font-weight: 400\"> from the date of delivery, as provided by the Polish Civil Code and EU Regulation 2019\/771. If a Product is defective or non-conforming with the contract, the Consumer may request, in order of priority generally recognised by law:<\/span><\/p><ul><li style=\"font-weight: 400\"><b>Repair<\/b><span style=\"font-weight: 400\"> or <\/span><b>replacement<\/b><span style=\"font-weight: 400\"> (free of charge), unless impossible or disproportionately costly for us; or, if repair\/replacement is not carried out properly or in time,<\/span><\/li><li style=\"font-weight: 400\"><b>A price reduction<\/b><span style=\"font-weight: 400\"> proportionate to the defect, or<\/span><\/li><li style=\"font-weight: 400\"><b>Withdrawal from the contract<\/b><span style=\"font-weight: 400\"> with a full refund, where the defect is significant.<\/span><\/li><\/ul><h5><span style=\"color: #000000\"><b>6.2 Commercial Guarantee (if applicable)<\/b><\/span><\/h5><p><span style=\"font-weight: 400\">Where a Product is sold with an additional manufacturer&#8217;s or Company guarantee (<\/span><i><span style=\"font-weight: 400\">gwarancja<\/span><\/i><span style=\"font-weight: 400\">), the specific terms, duration, and scope of that guarantee are provided with the Product or on its product page. A commercial guarantee does not exclude, limit, or suspend the Consumer&#8217;s statutory warranty rights under Section 6.1.<\/span><\/p><h5><span style=\"color: #000000\"><b>6.3 Refund Method and Timing<\/b><\/span><\/h5><p><span style=\"font-weight: 400\">Approved refunds are issued using the same payment method used for the original purchase, unless the Consumer expressly agrees otherwise, and are processed within <\/span><b>14 calendar days<\/b><span style=\"font-weight: 400\"> of the decision to accept the complaint.<\/span><\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-21f5ed1-7-right-of-withdrawal-distance-selling\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">7. Right of Withdrawal (Distance Selling)<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Separately from complaints about defects, Consumers purchasing via our webstore have the right to withdraw from the contract <\/span><b>within 14 days<\/b><span style=\"font-weight: 400\"> of receiving the Product, without giving any reason, in accordance with the Act on Consumer Rights implementing Directive 2011\/83\/EU. This is addressed in full in our separate <\/span><b>Right of Withdrawal \/ Returns Policy<\/b><span style=\"font-weight: 400\">, including the standard withdrawal form, exceptions (e.g. hygiene-sealed devices\/accessories once unsealed, where applicable), and return shipping arrangements.<\/span><\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-21f5ed1-8-out-of-court-dispute-resolution\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">8. Out-of-Court Dispute Resolution<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">If a Consumer is not satisfied with our response, they may pursue the complaint through:<\/span><\/p><ul><li style=\"font-weight: 400\"><b>UOKiK (Polish Office of Competition and Consumer Protection)<\/b><span style=\"font-weight: 400\"> \u2014<\/span><a href=\"https:\/\/www.uokik.gov.pl\/\"> <span style=\"font-weight: 400\">uokik.gov.pl<\/span><\/a><span style=\"font-weight: 400\"> \u2014 for general guidance on consumer rights;<\/span><\/li><li style=\"font-weight: 400\"><b>Permanent Consumer Arbitration Courts<\/b><span style=\"font-weight: 400\"> (<\/span><i><span style=\"font-weight: 400\">Sta\u0142e S\u0105dy Polubowne przy Wojew\u00f3dzkich Inspektoratach Inspekcji Handlowej<\/span><\/i><span style=\"font-weight: 400\">) \u2014 voluntary arbitration, subject to both parties&#8217; consent;<\/span><\/li><li style=\"font-weight: 400\"><b>Municipal or District Consumer Ombudsman<\/b><span style=\"font-weight: 400\"> (<\/span><i><span style=\"font-weight: 400\">Miejski\/Powiatowy Rzecznik Konsument\u00f3w<\/span><\/i><span style=\"font-weight: 400\">) \u2014 free assistance for Polish residents;<\/span><\/li><li style=\"font-weight: 400\"><b>National consumer dispute resolution bodies<\/b><span style=\"font-weight: 400\"> in the Consumer&#8217;s own EU country of residence \u2014 a full list is maintained by the European Commission at:<\/span><a href=\"https:\/\/consumer-redress.ec.europa.eu\/dispute-resolution-bodies_en\"> <span style=\"font-weight: 400\">consumer-redress.ec.europa.eu\/dispute-resolution-bodies<\/span><\/a><span style=\"font-weight: 400\">;<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The Consumer&#8217;s <\/span><b>local courts<\/b><span style=\"font-weight: 400\">, which retain jurisdiction at all times; nothing in this Policy limits the Consumer&#8217;s right to bring a claim before the competent court.<\/span><\/li><\/ul><p><i><span style=\"font-weight: 400\">Note: the EU&#8217;s centralised Online Dispute Resolution (ODR) platform was discontinued by the European Commission on 20 July 2025 and is no longer available; consumers should use the national dispute-resolution body list linked above instead.<\/span><\/i><\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-21f5ed1-9-costs\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">9. Costs<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Filing a complaint is free of charge. If a complaint is accepted, we bear the reasonable cost of returning the defective Product to us. If a complaint is rejected, standard return shipping costs (if the Product was already sent back) may be charged to the Consumer, unless local mandatory law provides otherwise.<\/span><\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-21f5ed1-11-governing-law\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">11. Governing Law<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">This Policy is governed by Polish law, without prejudice to any mandatory consumer protection provisions of the Consumer&#8217;s country of habitual residence, which continue to apply where more favourable to the Consumer.<\/span><\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<section class=\"ppw-section\" id=\"ppw-21f5ed1-12-contact\">\r\n\t\t\t\t\t\t\t\t\t<h2 class=\"ppw-title\">12. Contact<\/h2>\r\n\t\t\t\t\t\t\t\t\t<div class=\"ppw-text\">\r\n\t\t\t\t\t\t\t\t\t\t<p><b>Prife International EU sp. sp. z o.<\/b><span style=\"font-weight: 400\"> Warsaw Towers, Level 6, Ulica Sienna 39, 00-121 Warsaw, Poland NIP: 5252912766 \u00b7 KRS: 0000978209 \u00b7 REGON: 522365393 <br \/>Email (product complaints &amp; warranty): eu.replacement@prifeintl.biz<br \/>Email (general support): eu.support@prifeintl.biz<br \/>Phone: +48 662 000 752<br \/>Webstore: prifestore.eu<\/span><\/p><hr \/><p><i><span style=\"font-weight: 400\">This Policy may be updated from time to time to reflect changes in law or our processes. The version published on our webstore at the time a complaint is submitted applies.<\/span><\/i><\/p>\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<aside class=\"ppw-sidebar\" aria-label=\"Table of contents\">\r\n\t\t\t\t\t\t\t<div class=\"ppw-sidebar-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ppw-sidebar-heading\">Na tej stronie<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t<nav class=\"ppw-nav\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-21f5ed1-1-purpose-and-scope\" class=\"ppw-item\" data-target=\"ppw-21f5ed1-1-purpose-and-scope\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Purpose and Scope<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-21f5ed1-2-legal-basis\" class=\"ppw-item\" data-target=\"ppw-21f5ed1-2-legal-basis\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Legal Basis<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-21f5ed1-3-who-may-file-a-complaint\" class=\"ppw-item\" data-target=\"ppw-21f5ed1-3-who-may-file-a-complaint\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Who May File a Complaint<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-21f5ed1-4-how-to-submit-a-complaint\" class=\"ppw-item\" data-target=\"ppw-21f5ed1-4-how-to-submit-a-complaint\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">How to Submit a Complaint<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-21f5ed1-5-complaint-handling-procedure\" class=\"ppw-item\" data-target=\"ppw-21f5ed1-5-complaint-handling-procedure\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Complaint Handling Procedure<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-21f5ed1-6-remedies-available\" class=\"ppw-item\" data-target=\"ppw-21f5ed1-6-remedies-available\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Remedies Available<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-21f5ed1-7-right-of-withdrawal-distance-selling\" class=\"ppw-item\" data-target=\"ppw-21f5ed1-7-right-of-withdrawal-distance-selling\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Right of Withdrawal (Distance Selling)<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-21f5ed1-8-out-of-court-dispute-resolution\" class=\"ppw-item\" data-target=\"ppw-21f5ed1-8-out-of-court-dispute-resolution\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Out-of-Court Dispute Resolution<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-21f5ed1-9-costs\" class=\"ppw-item\" data-target=\"ppw-21f5ed1-9-costs\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Costs<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-21f5ed1-11-governing-law\" class=\"ppw-item\" data-target=\"ppw-21f5ed1-11-governing-law\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Governing Law<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#ppw-21f5ed1-12-contact\" class=\"ppw-item\" data-target=\"ppw-21f5ed1-12-contact\">\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-number\" aria-hidden=\"true\"><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ppw-label\">Kontakty<\/span>\r\n\t\t\t\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/nav>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/aside>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home \/ Complaint Handling Policy Complaint Prife International EU sp. z o.o. Warsaw Towers, Level 6, Ulica Sienna 39, 00-121 Warsaw, Poland NIP: 5252912766 \u00b7 KRS: 0000978209 \u00b7 REGON: 522365393 Last updated: 28 August 2026 1. Purpose and Scope This Complaint Handling Policy (&#8220;Policy&#8221;) describes how Prife International EU sp. z o.o. (&#8220;we&#8221;, &#8220;us&#8221;, &#8220;the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-1012","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/prifestore.eu\/pl\/wp-json\/wp\/v2\/pages\/1012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prifestore.eu\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prifestore.eu\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prifestore.eu\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prifestore.eu\/pl\/wp-json\/wp\/v2\/comments?post=1012"}],"version-history":[{"count":4,"href":"https:\/\/prifestore.eu\/pl\/wp-json\/wp\/v2\/pages\/1012\/revisions"}],"predecessor-version":[{"id":1019,"href":"https:\/\/prifestore.eu\/pl\/wp-json\/wp\/v2\/pages\/1012\/revisions\/1019"}],"wp:attachment":[{"href":"https:\/\/prifestore.eu\/pl\/wp-json\/wp\/v2\/media?parent=1012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}